PT Bank SeaBank Indonesia

1. Team Leader Customer Operation (Solo)

Job Description :

• Involve and provide solutions to problems experienced by customers that cannot be handled by L1 Agents, to maintain customer satisfaction and Agent capability.
• Switch L1 agents to serve customers in accordance with specified service quality standards
• Monitor and evaluate Agent performance, provide learning or training opportunities, and take corrective action, so that Agents perform according to their productivity potential.
• Ensure L1 agent productivity meets specified targets
• Prepare and create Agent performance reports every week/month/year, to support future team performance evaluations.

Qualification :

• Minimum 3 (three) years working as a contact center in the banking industry or technology company
• Minimum Bachelor’s degree from any major
• Understand the operation of information & computer systems
• Understand verbal & non-verbal communication methods
• Able to communicate using minimally passive English
• Understand data processing and reporting

2. Customer Service (Kelapa Gading)

Job Description :

• Carry out services to customers as:
• Deliver product and service information bank;
• Follow up and finish customer complaints;
• Perform all activities that become relevant Customer Service authorities Automated Teller Machine card.
• Conducting Cross Selling of Bank products.
• Perform archive management.
• Handle complaints from customers and create a recap of customer complaints in Microsoft Excel form.
• Identify and mitigate potential risks, especially Operational Risk on each transactions made in Customer Service.
• Performing Customer Due Diligence to obtain accurate relevant information prospective customer data in accordance with the data submitted in the opening application account.
• Performing Enhanced Due Diligence to high-risk customers by adding aspects requirements or data that must be met by prospective customer.
• Implement Payment Tools Using Cards operations.

Qualification :

• Minimum Diploma or Bachelor’s degree from any major.
• At least 1 (one) year of experience in related field.
• Excellent with Excel and able to operate Microsoft Office & PowerPoint.
• Customer oriented.
• Placement Kelapa Gading.

3. Field Collection Agent

Job Description :

• Perform field collection visits to non-performing loan portfolios
• Prepare collection deposit slips and a list of debtors before every visits
• Update all visit results through daily reports
• Follow up on contactable debtors with payment promises
• Follow up on debtors who breach their promise-to-pay

Qualification :

• Minimum a Diploma or Bachelor’s degree in any major
• Minimum 1 year of experience in field collection
• Understands BI regulations, OJK regulations, and other regulations related to banking activities
• Able to operate Microsoft Office well
• Understands general banking operations

4. Desk Collection Agent

Job Description :

• Responsible for collection from customers for the non-performing loan portfolio under management via telephone
• Performing duties for all debtor billing result
• Updating all debtor billing results through daily reports
• Following up on debtors who have under perform on non-performing loans.
• Working in a team and individual contributor

Qualification :

• Minimum Diploma Degree in any field.
• At least 1 Year(s) of working experience in the related field.
• Experiences in skip trace are an advantage.
• Familiar with collection strategies and creative in negotiating repayment terms and methods.
• Have good interpersonal skills
• Able to work together with a team or Individual.
• Excellent communication skills both verbal and written.

5. Teller Branch (Bintaro)

Deskripsi Pekerjaan :

• Melayani kebutuhan Nasabah dalam memproses transaksi tunai dan non-tunai
• Mengelola uang tunai khasanah (cash in vault) secara harian
• Memastikan uang yang diterima telah sesuai dan transaksi diproses sesuai dengan ketentuan yang berlaku
• Membuat dan bertanggung jawab terhadap laporan-laporan yang diperlukan dalam ruang lingkup Teller

Kualifikasi :

• Minimal S1 semua jurusan
• Minimal 1 (satu) tahun pengalaman kerja sebagai Frontline di perbankan
• Mampu mengoperasikan Microsoft Office
• Memahami proses operasional dan ketentuan perbankan
• Teliti, disiplin, jujur dan service oriented
• Bersedia ditempatkan cabang SeaBank di Bintaro, Tangerang

6. Teller Branch (Padang)

Deskripsi Pekerjaan :

• Melayani kebutuhan Nasabah dalam memproses transaksi tunai dan non-tunai
• Mengelola uang tunai khasanah (cash in vault) secara harian
• Memastikan uang yang diterima telah sesuai dan transaksi diproses sesuai dengan ketentuan yang berlaku
• Membuat dan bertanggung jawab terhadap laporan-laporan yang diperlukan dalam ruang lingkup Teller

Kualifikasi :

• Minimal S1 semua jurusan
• Minimal 1 (satu) tahun pengalaman kerja sebagai Frontline di perbankan
• Mampu mengoperasikan Microsoft Office
• Memahami proses operasional dan ketentuan perbankan
• Teliti, disiplin, jujur dan service oriented
• Bersedia ditempatkan di cabang SeaBank di Padang, Sumatera Barat

7. Fraud Detection

Job Description :

• Carry out fraud prevention activities on a daily basis
• Investigation of fraud cases, where it is expected to think critically
• Create case reports
• Communication and investigative mediation with related parties

Qualification :

• Minimum 0-1 year of experience as Banking Fraud Analyst or related position
• Minimum Diploma Degree from Law, Criminology, Information Technology, System Information or related field
• Willing to work in shifting 
• A plus if has experience handling case fraud
• Strong interpersonal, analytical and communication skill

8. Corporate Affairs

Job Description :

• Execute all matters relating to the security and comfort of the company environment
• Compile all report data related to office facilities (costs, damage, vendors) to determine follow-up action from the company
• Documenting important office asset documents and carrying out stock taking of office inventory
• Submit requests to procurement for services or goods that will be needed
• Coordinating with Procurement in providing office needs (snacks, stationery, drink machines, catering, etc.) and managing invoices to ensure all office needs are met
• Coordinate with users/requestors, to ensure effective and timely coordination and good teamwork in maintaining office facilities
• Preparing purchase request and invoicing

Qualification :

• Minimum Bachelor’s Degree in Hospitality would be preferred
• Minimum 0-1 of experience in office management or general affairs
• Mastering Excel/Spreadsheets

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