PT Bank SeaBank Indonesia – (7 Posisi)

1. Production Support

Responsibilities :

• Follow-up on proposals and questions related to application systems from customers submitted through customer services or related business units
• Process the resolution of issues related to the application system reported by customers or the Bank’s internal team in accordance with the Service Level Agreement
• Report critical incidents to relevant regulatory bodies
• Ensuring feature functions work as they should in a production environment, one of which is by performing regression testing on each live deployment

Requirement :

• Bachelor’s degree, majoring in Computer Science, Engineering or Information Technology will be an advantage
• Excellent problem solving skill and passionate about finding points of improvements and create a better product experience
• Familiar with  Structured Query Language (SQL) and Ms. Excel
• Ready to Shifting
• Fresh Graduates welcome to apply

2. Relationship Manager Bandung, Business Team

Responsibilities :

• Achieve growth targets of funding product and maintain customers’ portofolio
• Attract new clients & maintain a good relationship with existing clients
• Ensure all business relationships with customers are in accordance with applicable regulations and procedures

Requirements :

• Bachelor’s degree from any major
• 2+ years of working experience as Relationship Manager or relevant positions from Banking Industry focusing on funding products
• Good communication and negotiation skills
• Excellent sales skills and target-oriented
• Have a great networking and familiar with potential market
• Willing to be placed in SeaBank’s Bandung Branch

3. Information Technology Audit

Responsibilities :

• Implement or execute the approved IT audit plan in a timely manner and in accordance with prevailing regulatory regulations and The International Professional Practices Framework (IPPF).
• Prepare and communicate Internal Audit Report to relevant stakeholders.
• Provide assistance or consultative support in matters related to IT in the Bank.
• Support the preparation  of Internal Audit Semi-Annual Report to regulator. 
• Prepare periodic reports of Internal Audit inspection results to BI, OJK, or other relevant regulators, in accordance with the required reporting standards and conditions.
• Monitor the completion and follow-up of internal IT audit findings.

Job Requirement :

• Minimum Bachelor’s Degree in System Information Technology/Computer Science
• 2-3 years of experience in related fields
• Fluent in the English language
• Advanced technical understanding of IT processes & emerging technologies
• Strong technical understanding of IT operations and compliance
• In-depth knowledge of cybersecurity/ISO 27001/Swift CSCF is a plus

4. Business & Finance Audit

Job Description :

• Implement the audit plan in accordance with Annual Audit Work Program
• Conduct a risk assessment of the audit universe Internal Audit on an annual basis
• Create suggestions and input related Policy
• Prepare Audit Results Reports
• Conduct socialization of internal control for the Head Office, Branch Office and Sub-Branch Office
• Monitor the progress the completion of audit finding and report it to the Head of Department
• Prepare mandatory reports for internal and regulators, such as OJK
• Provide consultation to Stakeholders related to the development of internal control processes in operational activities at the head office and branch office

Requirements :

• Bachelor’s Degree in Accounting, Economics, Statistics or related fields
• 2-3 years of experience in related fields
• Must be available for travelling to Branch sites
• Able to communicate in English is preferable
• Possessing general knowledge, skills and competencies on accounting principles, credit process, and/or regulations related to Banking industry is a plus specially in treasury and loan
• Detail-oriented individual and ability to multi-task, as well as proven team player
• Willingness to learn and grow, self-motivated and result oriented
• Good oral and written communication skills, time management and organizational skills
• Fluency in Microsoft Office (e.g., Excel and PowerPoint)

5. Team Leader KYC

Job Description :

• To supervise an assigned team of Know Your Customer (KYC) agents in performing reviews for prospective customers by confirming KYC data requirements. Know Your Customer is a guideline in financial services that must be complied with to ensure and verify identity, suitability, and risks in maintaining business relationships.
• Daily monitoring of KYC BAU and performance (including SLA tracking and monitoring) and take necessary actions to maintain service standard to customers while at the same time keeping the level of compliance to the applicable procedure.
• Managing appropriate resource levels to fulfill required operational needs.
• Maintain appropriate escalation procedure.
• People management, particularly in the areas of developing, grooming, and coaching team members.
• Involvement in process improvement within onboarding KYC area

Job Requirement :

• Bachelor’s degree with previous experience in financial institution/industry is required (min. 3 years)
• Previous experience in managing team (min 1 year) is highly preferred
• Previous experience in KYC role/contact center/frontline will be advantageous
• Possess risk management certification level 1 is preferred
• Strong verbal, written, and interpersonal communication skills
• Ability to recognize risks and make decisions based on data or known guidelines

6. Team Leader, Customer Operations

Job Description :

• Involve and provide solutions to problems experienced by customers that cannot be handled by L1 Agents, to maintain customer satisfaction and Agent capability
• Switch L1 agents to serve customers in accordance with specified service quality standards
• Monitor and evaluate Agent performance, provide learning or training opportunities, and take corrective action, so that Agents perform according to their productivity potential.
• Ensure L1 agent productivity meets specified targets
• Prepare and create Agent performance reports every week/month/year, to support future team performance evaluations.

Requirement :

• Minimum 3 (three) years working as a contact center in the banking industry or technology company
• Minimum Bachelor’s degree from any major
• Understand the operation of information & computer systems
• Understand verbal & non-verbal communication methods
• Able to communicate using minimally passive English
• Understand data processing and reporting

7. Team Leader Quality Assurance

Job Description :

• Evaluate all documents and work papers related to quality checking in the Collection & Asset Recovery Division
• Monitor the precision and accuracy of the QA implementation process
• Review all reports related to billing code of ethics verification reports for internal and external parties
• Examine the reports related to the results of the code of ethics examination
• Provide recommendations based on inspection results to trainers and related functions in the Collection & Asset Recovery Division
• Coordinate with partners regarding QA findings
• Monitor the progress of implementation of improvement plans by partners based on QA findings
• Review and evaluate team performance, provide learning opportunities or training, and taking corrective action, for the team to work with maximize your potential
• Prepare each team performance report weekly, monthly, yearly to support evaluate future team performance

Requirements :

• Minimum bachelor’s degree from any fields
• Minimum 4 (four) years of experience in similar role at banking or related industry
• Able to operate Microsoft Office, particularly PowerPoint & Excel
• Understands BI regulations, OJK regulations, and other regulations related to banking activities