Beranda LOKER S1 PT Fashion Eservices Indonesia (Zalora)

PT Fashion Eservices Indonesia (Zalora)

- 2022-04-23, 15:15

PT Fashion Eservices Indonesia (Zalora) ZALORA Indonesia merupakan retail online fashion dengan perkembangan paling pesat di Asia. Destinasi fashion, kecantikan dan gaya hidup online terkemuka di Asia, bagian dari Global Fashion Group. Sebagai salah satu pelopor platform e-commerce skala besar di kawasan ini, ZALORA telah membangun kehadiran yang kuat di seluruh kawasan, terutama di Singapura, Indonesia, Malaysia, Brunei, Filipina, Hong Kong, dan di Taiwan, menikmati lebih dari 50 juta kunjungan per bulan. Lowongan Kerja PT Fashion Eservices Indonesia (Zalora).

Sebagai Pusat Fashion Online di Asia, kami menciptakan kemungkinan-kemungkinan gaya tanpa batas dengan cara memperluas jangkauan produk, mulai dari produk internasional hingga produk lokal dambaan.

ZALORA adalah bagian dari Global Fashion Group, grup fashion terkemuka di dunia. Didirikan pada tahun 2011 dan didedikasikan untuk membuat perusahaan fashion online di negara berkembang. Sampai saat ini, Global Fashion Group beroperasi di 27 negara. Global Fashion Group hadir di India, Timur Tengah, Amerika Selatan dan Rusia. Melalui ZALORA, Global Fashion Group mampu mengakses pasar di Asia Tenggrara, sementara ZALORA berusaha menjadi destinasi fashion di Asia Tenggara.

Lowongan Kerja PT Fashion Eservices Indonesia (Zalora)

Saat ini PT Fashion Eservices Indonesia (Zalora) saat ini sedang membuka rekrutmen lowongan kerja untuk dapat bergabung bersama dengan posisi sebagai berikut:

1. Management Trainee – Operations

Description :

We are looking for a Management Trainee that requires collaborations with different department heads and team members. Zalora Management Trainee Program is designed to groom dynamic graduates with passion for being part of our middle management and project leaders and for rapid growth within Zalora. This role will rotate in Head Office Gatot Subroto & Warehouse Bekasi

Responsibilities :

Deep dive in addressable market research and strategize on data gathering and analysis
Involve in Project Management and development of business case
Assist in the development of actionable business plans, establish appropriate reporting mechanism
Working in multi department in Operations such as Production, Customer Service,
Fulfillment and etc

Requirements :

Attentive to detail
Entrepreneurial
Master Degree from reputable university
Minimum 2 years working experience in operations field
Fluent in English
Highly proficient in Microsoft Office

2. Customer Service Assistant

Responsibilities :

Identify and assess customers’ needs based on past interactions to exceed customers’ expectations
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Utilize excellent customer service skills and take over escalated calls/walk-ins when needed
Able to escalate unresolved queries and redirect problems to correct resources when needed
Ensure proper recording, documentation, and closure
Ability to multitask, prioritize, and manage time effectively
Recommend procedure improvements and work on implementation

Requirements :

While we prefer someone with a degree, it’s not essential as we are looking for someone with a vibrant personality to handle our customers
Willingness to learn about our awesome products and services
Have an eye for details and is not afraid to take ownership of the situation when needed
Able to communicate in English, both written and spoken is a must
Able to do a rotational weekend shift
Able to work between 6:00 am-12: 00 am, 5 days a week
Proactive and analytical
Fast learner
A customer-oriented person who is friendly yet determined to excel in a fast-growing company

3. Operations Trainee

Responsibilities :

Learning in-house systems and work closely with managers in all related departments to understand the specific management perspectives and company policies
Receives training and performs duties in assigned projects
Analyze and monitor performance progress of assigned projects
Initiate ideas to improve Zalora’s overall business improvement of assigned projects

Requirements :

Candidate must possess at least a Bachelor’s Degree, Engineering (Industrial), Engineering (Environmental/Health/Safety), Engineering (Mining/Mineral) from reputable university preferred with minimum GPA : 3,50.4,00
Fluent English communication skill is required
Have strong commitment, a dynamic and result driven type of person, ambitious and high level of enthusiasm and great project management skills
Strong interest and understanding of retail and fashion industry, warehouse system and management
Strong understanding of MS Excel (pivot tables, functions, etc) is preferred
Able to work independently, as well as in a team
Willingness to work in a multicultural environment

4. Executive Customer Experience

Responsibilities :

Extract, analyze, and monitor quantitative customer experience metrics from multiple data sources using various business intelligence tools
Gather qualitative customer feedback via research methodologies like surveys, interviews, and usability tests
Conduct market and competitor analysis on trends and opportunities in e-commerce
Relay actionable insights to relevant stakeholders in engaging and digestible formats – whether with tools and systems, reports, dashboards, or presentations
Collaborate with other departments in formulating strategies to improve customer satisfaction across the entire shopping journey
The rally, lead, and coordinate project teams to implement the resulting process improvements or to build new tools or product features
Interface with both commercial (Buying, Marketing) and technical (Operations, Web Design, Engineering)

Requirements :

Bachelors’ or Masters’ degree from a reputable university
At least 2 years of experience in consumer insights, data analysis, strategy/consulting, or project management
Analytical and critical thinking, excellent communication and presentation skills
Skilled at managing multiple cross-functional projects at a time
Experienced with leading diverse teams whose members are not under his/her direct supervision
Strong background in Excel and PowerPoint
Working knowledge on technical/analytical toolkits such as SQL, GA, Tableau

5. Logistic Manager

Responsibilities :

Develop and continuously refine distribution strategy balancing use of in-house delivery fleet (Zalora Delivery Express, ZDEX), existing delivery partners and new partners to improve customer experience and lower costs
Manage day to day operations and build processes supporting cost efficiency and high customer satisfaction
Manage relationships and build robust business processes with external delivery partners
Innovate use of external partners to build better customer experience
Optimize strategic value of ZDEX, currently present in JABODETABEK, Bandung, Denpasar, Surabaya
Develop the distribution organization and ensure high focus on people development
Create transparency on department performance by reporting on both financial and non-financial KPIs, and push for ever more efficient operations
Drive implementation of continuous improvement agenda with the aim to develop world class operations
Ensure highest HSSE standards to ensure the workspace is safe and zero accidents
Be fully committed to building Zalora as the number one ecommerce!

Requirements :

You have an outstanding ability to lead, drive change and motivate people
You have education from top ranked Indonesian or international universities with excellent academic results
You have >5 years relevant work experience from leading companies in the Operations industry or top consulting firms. Candidates with international experience or work experience from international companies preferred
You have excellent analytical skills and great attention to detail
Experience in developing and implementing operational process to ensure robustness, controls, speed and cost efficiency
Experience with the 3PL industry in Indonesia, preferably from both 3PL and user side
Strong negotiation skills, its in your DNA to don’t leave anything on the table
Strong Microsoft Office skills (Excel, Word and PowerPoint)
A dynamic personality, high level of enthusiasm and commitment
You speak native Bahasa and fluent English
You are excited to work in a multicultural and high pace environment

6. Crossborder Supply Chain Associate Manager

Responsibilities :

Shipment Planning & follow up
HS codes verification
Manage the end-to-end import process both B2B and B2C shipment
Manage inbound shipment, customs declaration and clearance, and other required documents for imports clearance
Work closely with 1st mile 3PL and arrange the pickup in overseas
Maintain Import cost according to the Company budged
Lead Process Improvement and Cost Saving initiatives
Partners invoicing management

Requirements :

Bachelor degree in any major
At least 5 Year(s) of working experience in the related field is required for this position
Hold PPJK certificates would be an advantage
Strong in Microsoft excel and data analytics

Simak Juga Lowongan Kerja Lulusan S1 Lainnya

Tata Cara Melamar:

Bagi anda yang berminat dan memenuhi kualifikasi, silahkan daftar secara online melalui link dibawah ini :

Posisi 1 | Daftar

Posisi 2 | Daftar

Posisi 3 | Daftar

Posisi 4 | Daftar

Posisi 5 | Daftar

Posisi 6 – Daftar